ccNote Mobile Application

1. Parties and Definitions

1.1. Provider Information

1.2. Definitions

• "Application": The ccNote mobile application, web dashboard (ccnote.ai), and all associated services, updates, patches, and new versions.
• "Company", "We", "Our": ccNote Teknoloji Anonim Sirketi.
• "User", "You", "Your": Any natural person who downloads, installs, creates an account, or uses the Application in any way.
• "Service(s)": All functionalities offered through the Application, including voice note recording, transcription, AI-powered clinical documentation, web dashboard data access and transfer, and all other features.
• "Content": All voice recordings, transcripts, clinical notes, text, and data created, recorded, processed, or shared through the Application.
• "AI Output": Structured clinical notes, suggestions, and analysis results generated by the Application's artificial intelligence models.
• "Subscription": Fixed-term or auto-renewing usage plans providing access to paid Services.
• "Patient Data": Any patient information and health data entered, recorded, or processed by the User through the Application.
• "Web Dashboard": The web-based interface accessible at ccnote.ai used for viewing records and transferring them to Hospital Information Systems (HIS).

2. Scope of Agreement

This Agreement governs the rights and obligations between the User and the Company in accordance with applicable Turkish law, including the Turkish Code of Obligations (No. 6098), the Consumer Protection Act (No. 6502), the Internet Publications Regulation Act (No. 5651), the Personal Data Protection Act (No. 6698, "KVKK"), and applicable secondary legislation. For EU Users, the General Data Protection Regulation (GDPR), the Digital Services Act (DSA), and the Consumer Rights Directive also apply to the extent they are mandatory.

This Agreement applies to all versions, updates, the Web Dashboard, and all associated Services. The Privacy Policy and KVKK Disclosure Notice (ccnote.ai/privacy) form an integral part of this Agreement.

3. Nature and Limitations of the Service

3.1. Service Description

ccNote is a documentation tool that converts healthcare professionals' voice clinical notes into structured medical documentation using AI-powered technology. The Application provides: voice recording, transcription via Apple Speech Recognition, Turkish medical terminology enrichment, AI-powered structured note generation, and data transfer to Hospital Information Systems (HIS) via the Web Dashboard.

3.2. Not a Medical Device

3.3. Not a Clinical Decision Support System

The Application must not be used as a clinical decision support system. AI outputs are generated solely for documentation facilitation purposes. AI outputs do not constitute medical advice, diagnosis, treatment recommendations, or prescriptions. Users must not rely solely on AI outputs in clinical decision-making.

3.4. Accuracy of AI Outputs

Artificial intelligence models generate outputs based on statistical probabilities. These outputs may contain: errors in medical terminology, incomplete information, incorrect structuring, or contextual mistakes. Users are obligated to review and verify all AI-generated content using their professional knowledge and experience. The Company provides no guarantee regarding the accuracy, completeness, or fitness for any particular purpose of AI outputs.

3.5. Service Availability

The Company provides the Service on an "as-is" and "as-available" basis. The Company does not guarantee that the Service will be uninterrupted, error-free, or secure. Temporary interruptions may occur due to scheduled or unscheduled maintenance, updates, infrastructure issues, or force majeure events. Offline features (voice recording, on-device transcription) do not require an internet connection; however, AI processing and Web Dashboard access require an active internet connection.

4. User Obligations and Responsibilities

4.1. Eligibility

To use the Application, you must: (a) be at least 18 years of age with full legal capacity; and (b) be a healthcare professional (physician, dentist, nurse, midwife, or other healthcare personnel) or be authorized to act on behalf of a healthcare institution. Users warrant the accuracy of information provided during registration.

4.2. Account Security

Users are solely responsible for the confidentiality and security of their account credentials (username, password, email). Users must not share account credentials with third parties, must use strong passwords, and must immediately report any suspected unauthorized access to info@ccnote.ai. The Company is not liable for damages arising from the User's failure to protect account credentials.

4.3. Patient Data Responsibility

Users specifically commit to:

• Processing patient data in compliance with legal obligations;
• Completing required patient information and consent processes;
• Using data obtained through the Application only for professional documentation purposes;
• Not sharing patient data with unauthorized persons;
• Ensuring device security (password, biometric lock, encryption).

4.4. Prohibited Uses

Users agree not to use the Application for:

• Any purpose contrary to law, morality, or public order;
• Unlawful processing of third parties' personal data;
• Reverse engineering, decompiling, or disassembling the Application's source code;
• Copying, reproducing, distributing, or creating derivative works;
• Circumventing or attempting to circumvent security measures;
• Accessing the Service using automated tools (bots, scrapers, crawlers, etc.);
• Using the Application to spread malware or conduct cyberattacks;
• Unauthorized access to other users' accounts;
• Using the Application for advertising, spam, or unsolicited commercial communications;
• Any other use prohibited by applicable law or contrary to the Company's purposes.

4.5. AI Output Verification Obligation

Users are obligated to verify all AI-generated outputs using their own professional knowledge and experience. Users bear sole responsibility for any consequences arising from transferring unverified AI outputs to Hospital Information Systems (HIS) or using them as official documents.

5. Intellectual Property Rights

5.1. Company's Intellectual Property

The Application — including its source code, design, interface, graphics, logos, trademarks (the "ccNote" name and logo), AI models, algorithms, databases, medical dictionary data, and all other elements — is the exclusive intellectual property of the Company, protected under Turkish Intellectual Property Law (No. 5846), Turkish Industrial Property Law (No. 6769), international copyright treaties, and other applicable legislation.

5.2. License Grant

The Company grants Users a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Application solely for personal and professional purposes. This license permits use on Apple-branded devices owned or controlled by the User, in accordance with Apple App Store Usage Rules. No ownership rights are transferred under this license.

5.3. User Content

Users retain rights to content created through the Application (voice recordings, transcripts, clinical notes). However, Users grant the Company the necessary technical license to process this content solely for Service provision (AI processing, transcription, cloud synchronization). The Company may use anonymized and aggregated statistical data derived from user content, provided all personal identifiers have been removed.

5.4. Apple as Third-Party Beneficiary

Apple Inc. and its subsidiaries are third-party beneficiaries of this Agreement. Upon User's acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against the User as a third-party beneficiary thereof.

6. Subscriptions, Fees, and Payment

6.1. Free and Paid Services

The Application operates on a freemium business model. Advanced features (unlimited AI processing, advanced export, enterprise integration, etc.) are offered under paid subscription plans.

6.2. Subscription Plans

Current pricing and plan details are published within the Application and at ccnote.ai/pricing.

6.3. Payment Terms

Subscription payments are processed through the Apple App Store In-App Purchase system or the iyzico payment infrastructure. Credit card information is never stored by the Company under any circumstances. Payments are processed securely through PCI DSS-certified payment providers. All prices include applicable taxes (VAT).

6.4. Auto-Renewal

Subscriptions automatically renew unless cancelled. Management and cancellation of Apple App Store subscriptions are subject to Apple's terms. Unless cancelled at least 24 hours before the end of the current period, the subscription will automatically renew.

6.5. Refund Policy

Refund requests for purchases made through the Apple App Store are subject to Apple's refund policy. For payments processed through iyzico, due to the nature of digital content and services, there is no right of withdrawal after the service has been activated, pursuant to Article 48 of Law No. 6502 and Article 15(g) of the Distance Contracts Regulation. However, Users may request a refund within 14 days if the service has not been used at all. EU Users retain their statutory withdrawal rights under the Consumer Rights Directive where applicable.

6.6. Price Changes

The Company reserves the right to change subscription prices. Price changes will be effective at the end of the current subscription period, with at least 30 days' prior notice to Users. Users may cancel their subscription if they do not accept the new pricing.

7. Data Protection and Privacy

Detailed information on personal data processing is provided in the Privacy Policy and KVKK Disclosure Notice (ccnote.ai/privacy), which forms an integral part of this Agreement.

7.1. Data Processing Principles

• Voice recordings are stored exclusively on the user's device (on-device);
• AI processing is performed on servers located in Turkey;
• Account data is processed with encryption (AES-256 / TLS 1.3);
• Credit card information is never stored under any circumstances.

7.2. Data Controller-Data Processor Relationship

Regarding patient data entered by the User: the User (physician/healthcare institution) acts as the data controller, and ccNote acts as the data processor. The Company fulfills its obligations as data processor under Article 12 of KVKK. A Data Processing Agreement (DPA) may be arranged for Enterprise subscriptions. For EU Users, GDPR Article 28 processor obligations are also observed.

8. Warranty Disclaimer and Limitation of Liability

8.1. Warranty Disclaimer

THE APPLICATION AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED/ERROR-FREE OPERATION.

The Company specifically does not warrant:

• The accuracy, completeness, or medical adequacy of AI outputs;
• That transcription results will be error-free;
• That the Service will be uninterrupted and accessible under all conditions;
• Full compatibility with every device and operating system version;
• Uninterrupted operation of third-party services (Apple Speech Recognition, iyzico, Supabase).

8.2. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Company's total aggregate liability shall not exceed the total subscription fees paid by the User in the 12-month period preceding the event giving rise to the claim;
• The Company shall not be liable for indirect damages, lost profits, data loss, reputational damage, business interruption, or special/incidental damages;
• The Company shall not be held liable for clinical decisions made based on AI outputs, unlawful processing of patient data by the User, or the User's failure to secure their device.

8.3. Third-Party Services

The Application utilizes various third-party services (Apple Speech Recognition, iyzico, Supabase, etc.). The Company assumes no responsibility for the performance, availability, or security of these third-party services. Use of third-party services is subject to the respective providers' own terms and conditions.

9. Indemnification

Users agree to indemnify and hold harmless the Company, its officers, employees, and representatives from all claims, actions, damages, losses, liabilities, and expenses (including legal fees) arising from: breach of this Agreement; unlawful or unauthorized use of the Application; processing of patient data in violation of KVKK, GDPR, or other applicable data protection laws; and use of AI outputs without proper verification.

10. Maintenance, Support, and Updates

10.1. Maintenance and Support

The Company uses commercially reasonable efforts to provide reasonable maintenance and technical support. Support channels include in-app support and info@ccnote.ai. Enterprise subscriptions may include SLA-defined support response times.

Apple's Responsibility: Apple Inc. has no obligation to provide any maintenance or support services for the Application.

10.2. Updates

The Company may update the Application from time to time. Updates may include bug fixes, security patches, new features, or performance improvements. Users should use the latest version for optimal experience and security. The Company is not obligated to provide support for older versions.

11. Term and Termination

11.1. Term

This Agreement becomes effective when the User downloads the Application or creates an account and remains in effect until terminated by either party.

11.2. Termination by User

Users may at any time:

• Cancel their subscription through the Apple App Store or in-app settings;
• Permanently delete their account via Settings > Account > Delete Account;
• Remove the Application from their device.

Following account deletion, all personal data will be permanently deleted within 30 days; however, data subject to legal retention obligations (payment records: 10 years; traffic logs: 2 years) will be retained for the applicable periods.

11.3. Termination by Company

The Company may suspend or terminate a User's account in cases of:

• Breach of this Agreement;
• Use of the Application for illegal purposes;
• Non-payment of subscription fees;
• Activities harmful to the Company's or third parties' rights;
• Court order or legal requirement.

Except in cases of immediate security threats, the Company will provide at least 15 days' prior notice before termination.

11.4. Effects of Termination

Upon termination: access to paid features ceases; on-device data remains under the User's control; server data is deleted according to the retention periods in the Privacy Policy. Sections 5 (Intellectual Property), 8 (Warranty and Liability), 9 (Indemnification), and 13 (Dispute Resolution) survive termination.

12. Force Majeure

The Company shall not be liable for failure or delay in providing the Service due to events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, governmental restrictions, strikes, lockouts, cyberattacks, infrastructure failures, third-party service outages, and power outages. Obligations of the parties shall be suspended for the duration of the force majeure event.

13. Dispute Resolution and Governing Law

13.1. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Turkey.

13.2. Jurisdiction

Istanbul Courts and Enforcement Offices shall have jurisdiction over disputes arising from or in connection with this Agreement. Jurisdiction rules of Consumer Arbitration Committees and Consumer Courts under Law No. 6502 are reserved for consumer disputes.

13.3. Consumer Rights

Users' rights to apply to Consumer Arbitration Committees (within applicable monetary thresholds), Consumer Courts, the Ministry of Trade, and relevant regulatory authorities are always reserved. No provision of this Agreement shall override the mandatory consumer protection provisions of Law No. 6502 and related legislation.

13.4. Additional Provisions for EU Users

For users residing in the European Union: mandatory provisions of the EU Digital Services Act (DSA), General Data Protection Regulation (GDPR), and applicable EU legislation shall apply. EU users' rights arising from consumer protection rules in their country of residence are reserved. EU users may also use the Online Dispute Resolution platform at https://ec.europa.eu/odr.

14. Amendments

The Company may update this Agreement from time to time. For material changes:

• In-app notification will be provided;
• Email notification will be sent to the registered email address;
• Renewed consent will be requested where required;
• Changes will take effect no earlier than 30 days after notification.

Continued use of the Application after changes take effect constitutes acceptance of the updated terms. Users may close their account if they do not accept the changes. The current version of this Agreement is always accessible within the Application and at ccnote.ai/terms.

15. Miscellaneous

15.1. Severability

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be deemed replaced by a valid provision that most closely reflects the parties' intent.

15.2. Waiver

The Company's failure to exercise or delay in exercising any right or power under this Agreement shall not constitute a waiver of that right or power. Any waiver of a provision is only effective if made in writing.

15.3. Assignment

Users may not assign their rights or obligations under this Agreement without the Company's written consent. The Company may assign this Agreement or any rights and obligations hereunder to its affiliates, successors, or third parties acquiring all or a substantial part of the Company's business.

15.4. Entire Agreement

This Agreement, together with the Privacy Policy and KVKK Disclosure Notice, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior written or oral agreements and understandings.

15.5. Notices

The Company may send notices to Users via in-app notifications, email, or push notifications. Users may send notices to the Company via email to info@ccnote.ai or by notary/registered mail to the company address.

15.6. Evidence Agreement

Pursuant to Article 193 of the Turkish Code of Civil Procedure (No. 6100), the Company's electronic records (server logs, database records, email records, etc.) shall constitute conclusive evidence in disputes arising from this Agreement.

16. Contact

For questions regarding this Agreement: